BMW & MINI Service Reservationist

Job Ref
NOG Reservations
Wolvercote, Oxford OX2 8JP
Full Time

More details

North Oxford Garage have an opportunity for a Service Reservationist to work with both our MINI and BMW Brands.

This role is responsible for driving our Service bookings by providing exceptional customer service when responding with all incoming communication channels. Should you be successful, your daily duties will include:

- ensuring the correct resources are available to meet customer requirements
- being the first point of contact when a customer makes contact via phone or email.
- getting the diary booked as close to capacity as possible every day.
- capturing customers requests accurately and transferring all relevant information to the booking.
- daily outbound call activity to generate additional bookings using provided call lists and Teleservice ticket data.
- gaining authority for works from fleet companies through the 1- Link platform where required.
- general admin duties as required for example filing, WIP closure.

If you have a passion for world class brands and providing exceptional customer service, we would love you to get in touch.

Your hard work will be rewarded with an annual salary of £24,100 along with many banefits including: enhanced annual leave which rises with service, your birthday off, access to our recognition programme and thousands of retailer discounts, enrolment to our pension scheme, life insurance and paid time off for volunteering.